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Building Better Robots

It’s the intelligent way to achieve successful RPA

These days there’s a lot of noise around robotic process automation (RPA). And for good reason.

As an industry, RPA is growing exponentially. Forrester is predicting it will be worth US$2.9 billion by 2021 – compared with US$250 just three years ago (2016). And in Deloitte’s annual Global RPA Survey, over half of respondents (53%) reported that they were “beginning their RPA journey.

The benefits can be compelling. The Institute for Robotic Process Automation claims that RPA software robots cost significantly less than full-time employees – about 20% of the cost of onshore staff, and 33.3% of offshore workers personnel.

But, the picture isn’t uniformly rosy. A story in Forbes warned “Why You Should Think Twice About Robotic Process Automation,” suggesting that some potential downsides could outweigh the upsides.

 

Intelligent RPA is the Answer

Forbes has a point. Kind of.

It’s true that RPA is especially useful when interacting with older, legacy applications. And, if things change – such as in the interface, the data, or the legacy app – then the RPA can break down, because the robots aren’t able to adjust like a person could.

However, that doesn’t mean enterprises should avoid RPA. The real answer is to implement smarter, more intelligent RPA solutions – what we call iRPA. These can use tools like CAI (conversational artificial intelligence) and ML (machine learning) to carry out tasks and adapt to changes without creating additional difficulties for the business.

 

iRPA in Action

RPA is already quite mature. And, in a market like Hong Kong, where skilled and experienced talent is a scarce resource, RPA is one of the best ways free up their time for use on important, high-value tasks.

Embedding intelligence and adding other enhancements, such as combining chatbots and robots to transform user interaction can take RPA it to the next level of automation.

SAP is creating readymade bots for its own applications and customers can deploy them without the need to recreate new ones from scratch. Customers can modify those bots, so there is no longer any need to worry about integration.

SAP iRPA is intended to help enterprises accelerate their journey’s towards becoming intelligent enterprises. And we continuing to develop additional bots for all SAP applications so that customer can experience additional business benefits.

A Business Perspective

Fundamentally though, RPA isn’t just a technical project. It’s really about helping businesses to free up more resources and operate more effective and efficiently.

So, it’s important that whoever is going to implement it should have two key things. The first is good business sense and understanding of the business. The other is the experience, and the intelligence to identify where it can have the biggest and most useful impact.

iRPA can take it from there!

Learn more at SAP.com https://www.sap.com/hk/products/robotic-process-automation.html

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