話我ClickBait啦！RPA唔係俾大家用嚟扮工，其實係指Robot可以扮人番工咁解。Robotic Process Automation (RPA)將會係大勢所趨,但你唔好俾水蛇長既名嚇到住先，坊間好多文章都會好學術性去探討咩係RPA，但好多人都未必睇得明，或者未想像到RPA點落地。 RPA應用層面可以上到好Advanced, 但我地今日試下用個layman小小既方式同用一般打工仔嘅例子去解釋俾你地聽，希望你地知道流程機器人係幾咁重要﹑可以幫你慳到幾多時間同減少幾多錯誤。同時你地都檢視吓如果你嘅工作仲係重重覆覆，禁黎禁去都係個幾個掣，做黎做去都係同一個介面左按右按，你就要諗諗你過多幾年份工仲Keep唔Keep得住。 盤古初開，即係幾廿年前我都未出世嘅時候，X哥就靠黐膠花起家，每日不停重複重複咁黐（當然唔係佢痴，係叫人痴），黐錯咗？算啦，就成朵掉咗佢。到香港啲山寨廠搬上大陸之後，都仲係用大量女工流水式生廠啤膠。喂，波頓時裝特約當年今日夠未呀，又話講新野Robotic Process Automation? 係呀，加機械野唔洗錢咩？當年請個女工1500塊人民幣一個月而已，洗咩投資機械野，人海戰術都夠哂經濟實惠....今時唔同往日啦，今日大灣區就威水啦，1,500蚊真係勉強夠請人食海底撈，豪少少叫D海鮮，完咗飲埋喜茶都用哂啦。工廠工人人工貴咗咁多，無計啦，啲廠用咪用機械設備啤膠囉，廿四小時生產都唔會攰，又唔會做錯 (除非你一開始Set錯 or…
Chinachem turns to digital transformation to streamline operations in one of Hong Kong’s most traditional industries
According to a January story in the South China Morning Post, Hong Kong has topped the table as the world’s most expensive housing market for the 9th straight year. That sounds like good news for property developers. But, according to the same story, prices of Hong Kong homes also fell 7.2 per cent in the previous four months.
What the news really shows is that the property market can be volatile. Combined with long construction times running into years, and billion dollar capital investments, that makes property development an extremely challenging industry.
Few of Hong Kong’s developers understand that better than the Chinachem Group. While it began its life in agricultural projects and chemicals, through the decades, Chinachem has developed its presence as one of Hong Kong’s most famous property companies – through prosperous and tough times.
However, in an industry that is often very traditional in its execution, the digital explosion has put property businesses under increasing competitive pressure. As Chinachem’s Executive Director and Chief Executive Officer, Donald Choi points out, technology is changing how companies in every industry are organized and run, and Chinachem isn’t any different.
Hong Kong has been lucky in a sense, especially in the property market, which has been a long-term growth market. Different companies are at different stages of embracing digital transformation and technology.
Anticipating what is required and strategizing change, Chinachem has turned its eyes to a new generation of milestones, and embarked on a journey to become an intelligent enterprise.
For the long-time property developer, that change starts with data. Or, more specifically, real-time data. Like many companies, it didn’t have a central view of its operations. So, all of its business units operated to some extent, autonomously. That created a mountain of manual processes, and many separate systems containing valuable information.
In October Chinachem selected a comprehensive suite of SAP software and cloud solutions to drive operational efficiency across finance and HR operations for its corporate group and hotels. It chose SAP S/4HANA, as well as SAP’s Business Objects, Business Planning and Consolidation, and Process Orchestration software, to help drive long-term efficiencies and growth.
SAP is also providing Chinachem with the full suite of SuccessFactors, including Workforce software for Time and Attendance Management, and the SAP Cloud Platform, to drive rapid innovation and increase the strategic value of human resources.
Once the solutions are fully implemented, Chinachem will enjoy a variety of benefits, including real-time updates on financial performance that will optimize their finance processes. Everything from planning and analysis to period end close and treasury management.
S/4HANA also offers other key features that will support the group’s long-term objectives, such as enhancing financial planning and analysis, accelerating planning cycles, increasing profitability, and making finance functions more efficient.
The SuccessFactors HR platform will enable Chinachem to accelerate the building and deployment of apps and extensions that engage employees in new ways. This will allow HR to be flexible and innovative without compromising the organization’s core HR process.
In addition, the consistent and harmonized user experience delivered by SuccessFactors solutions and platform extensions will help Chinachem’s hotels to personalize their end-to-end HR landscape, creating an outstanding, seamless and secure user experience. The group can also leverage data from SAP SuccessFactors solutions to make insightful business decisions that will have lasting impact.
Customers are still king
Chinachem’s journey also involves adapting to changing customers – ones who now live on multiple platforms, both online and off.
With the right technology and software, Chinachem will be able to monitor customer behavior and, therefore respond to their needs without actually being asked. Exec Director Donald Choi believes that advanced data analytics could be the key to this. Not to replace offline experiences – but to be at all the right places at the right time!
In an ever-changing and increasingly digital world, a comprehensive suite of SAP software and cloud solutions may not be the final answer for all of Chinachem’s needs. However, as Donald says, “it is a good starting point for this journey.”
[Pictures are worth a thousand words. If you’d like to learn more about Chinachem’s digital transformation journey, click here to see a short video]